strange camera network issue

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    Norman - Nx Support

    Hi j d,

    Can you share the pcapng file and the system event log, so we can use Wireshark to investigate the data? 

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    Norman - Nx Support

    Hi j d,

    I checked the Wireshark file and noticed that the camera drops RTP packets and sometimes stops sending packets at all, which results in a TEARDOWN from the server, so it can reestablish the connection, which is does.

    This also explain why UDP does work. Where UDP doesn't care it an RTP packet is dropped or responses are delayed, TCP does require the RTP sequence and answers to requests.

    Typically, this is caused by limited resources in the camera SoC, but also could occur if multiple resources pull streams from the same device.

    Please check THIS support article for more information regarding this subject.

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