Unreachable

Answered

Michael Kaye

August 17, 2022 07:03

Replaced a Server today and my App along with everyone else is showing unreachable 

5.0.0.35270 was working ok on version 4 

i have multiple sites connected via Cloud its only this specific site showing it 

also showing server conflict 

any ideas whats going on ? 

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• 

  Ichiro

  • Network Optix team

  August 21, 2022 03:47

  Hi Michael Kaye,

  There was an unexpected service performance degrade on the cloud around a few days ago and it has been fixed. Do you still have the same issue now? Is your system OK to connect now?

  If not - Please try to restart the service and logout/login the cloud account on your desktop/mobile/cloud client. 
  Please let us know if the system is still offline after the operations.

  Thanks.

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