CreateEvent API call not working using Nx-cloud relay (502 error)

Completed

Permanently deleted user

August 01, 2022 12:40

 

Hello,

 

I'm trying to use the createEvent API call, via the Nx-cloud relay.

 

The URL I'm using is:

 

`https://{System_ID}.relay.vmsproxy.com/api/createEvent?source={our_source}&caption={our_caption}&description={our_description}&timestamp={timestamp}&metadata={metadata}&state=Inactive`

When the NX server is in the same LAN with us, it works good, but when not, it returns a 502 bad gateway response.
Why this is happening? In what cases the Nx Cloud returns 502 error code in the Generic Event API?

Thanks!

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• 

  Anton Babinov

  • Network Optix team

  August 02, 2022 13:39

  Hi Shani,

  it is likely there is an issue with establishing connection between mediaserver and relay service. To troubleshoot this issue please increase server log level to VERBOSE and restart mediaserver.

  Here is an article explaining how to increase log level - https://support.networkoptix.com/hc/en-us/articles/236033688-How-to-change-software-logging-level-and-how-to-get-logs

  maxLogFileSize=524288000
  logLevel=VERBOSE

  Please set server configuration values as in example above and look for "vmsproxy.com" string in logs.

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