Hikvision DS-2CD2146G2-ISU Smart Events

Answered

T. Gruner

July 24, 2022 13:49 Edited

Hello,

I activated this camera and the plugin in the settings, but no reaction from the plugins. Events are created and everything is switched on in the camera for line violations. what am I doing wrong

 

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  Wendy Chuang

  • Network Optix team

  July 25, 2022 01:19

  Hi @...,

  Please be sure that the camera firmware is up to date. And could you please share the Nx software version with us?
  Thank you for your cooperation.

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  T. Gruner

  July 25, 2022 08:52

  Hello MS Chuang,

   

  is the last firmware Firmware_V5.7.3_220112 from the Cam and NX is 5.0

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  Wendy Chuang

  • Network Optix team

  July 25, 2022 09:29

  Hi @...,

  Sorry that I don't have the device on my hand to test with. Is it possible to forward this camera to us for further checking? If you agree with it, I'll create a ticket for you to share the sensitive info.

  Thank you for your cooperation.

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  Wendy Chuang

  • Network Optix team

  July 04, 2023 07:01

  Hi @...,

  Could you create an independent post and describe the details(model, firmware, Nx version, and your test steps) there?
  Thank you.

   

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