3rd stream but not 2nd working with NX

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6 comments

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    Norman - Nx Support

    Hello Dion Maher,

    Can you share a screenshot of the Camera Settings menu, tab General that displays the two RTSP streams (1)?
     

     

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    Dion Maher

    Hey Norman.


    This is the one of the ones where I've got the secondary stream working but with the 3rd stream/substream 2 enabled on the Honeywell cameras.



    This is one of the cameras on default factory settings where it's picking up the same main stream for both despite having the 2nd stream enabled.

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    Norman - Nx Support

    Hi Dion Maher,

    I noticed that the devices use quite old firmware versions, could you check if there are updates available and apply these if available?

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    Dion Maher

    Hi Norman - Nx Support, have some issues getting hold of firmware updates from our Honeywell contact at this stage

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    Norman - Nx Support

    Hi Dion Maher,

    Would it be possible to provide remote access to the device through port forwarding? If that is the case we will convert this topic into a support ticket, so you can share the login credentials privately. 

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    Norman - Nx Support

    We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Completed'.

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