Dahua N52B3P4 adding as multisensor

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5 comments

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    Norman - Nx Support

    Hi I S,

    Can you share a screenshot Camera Settings menu, tab General that reveals the Vendorname, Modelname, and Firmware? This would help me to resolve the issue.

    Also, what other issues are you talking about?

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    I S

    Thanks Norman - Nx Support!

    In the meantime I removed and went to 4.2 so i could get support but seeing your response i went back to 5.

    Interestingly now I can't get more than 4 channels but I think its just confused.

    Re: the other issues - I will summarize issues and post in reply - thank you.

     

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    Norman - Nx Support

    Hi I S,

    Allow me some time to discuss this. I assume it isn't a major issue, since you can change the Device name easily, but it is unexpected to appear like this.

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    I S

    Good morning Norman, the name isn't an issue.

    Its identifying after about 5 minutes as a Multisensor camera (presuming that's the icon). Its therefor asking for 8 prof licenses and i have 8 encoder licenses. 

    Its unfortunately a major issue as it needs to be installed tomorrow out of town.

     

    (regarding the other system's with issues - is there a better place to discuss those (i.e. email) or do you want them here?)

     

    Thank you for your help!

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    Norman - Nx Support

    Hi I S,

    The icon in the first image is for a multi-sensor device. The icon, with the uuid is the correct icon for an encoder/nvr/dvr and in theory should use 1 encoder licence for 4 channels.

    I'll convert this topic into a ticket, and we can work towards a solution from there.

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