iOS 22.3.35088 does not remember Nx Cloud login anymore

Completed

Sen Haerens

July 03, 2022 07:23

iOS auto updated the app and now Nx Cloud login and server login are forgotten when re-opening the app. I am greeted with the "No Systems found" screen and have to re-login in Nx Cloud and the server every time. Previously I had to login only once and the app would stay logged in for months.

"Save passwords" is enabled in the app settings.

Server is running 4.2.0.33832

1

• 

  Ichiro

  • Network Optix team

  July 04, 2022 07:49

  Hi Sen Haerens,

  Your issue will be turned into a ticket, please help to provide the detail accordingly within the ticket.
  Thanks.

  0
• 

  Permanently deleted user

  July 05, 2022 11:36

  Hi,

  I have the same issue with the iOS app since the update last week.

  This also results in not receiving IVS Rules push notifications, for which the cloud login is required. I never experienced this issue with the previous version of the iPhone app.

  Thanks

  0
• 

  Ichiro

  • Network Optix team

  July 05, 2022 11:37

  Hi Klaas de Wolff,

  This is under investigation now.
  Please wait for some time for troubleshooting and implement the fix if required.

  Thanks.

  0
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  Permanently deleted user

  July 05, 2022 14:40

  hi, i have the same issue. "Save passwords" is enabled in the app settings, but i have to reenter cloud credentials again after short time. i`m on ios, too

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  David Kemp

  July 05, 2022 21:12

  3 of us in the office are experiencing these issues on a near daily basis ( Our own systems) and we have had many reports of this when speaking to owners of systems, mainly on IPhones

  To add to this, Issues experienced on a system in Ipad:

  Push notifications come up, but state that there is no information available on the push notification tab, nor image attached. This Ipad is connected to 2 systems with different versions ( 4.1 and 4.2 )

  When re-logging in to cloud, a RED Rectangle Flashes up quickly and disappears immediately with the warning "Please use the desktop version", then proceeds to log into the cloud service.

  These issues started approx 2 weeks ago, the clients update automatically

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• 

  Ichiro

  • Network Optix team

  July 06, 2022 04:59

  Hi David Kemp, Support ItBox

  I made tickets for both of you individually.
  Please kindly provide the information accordingly in the ticket, thanks.

  0
• 

  Ichiro

  • Network Optix team

  July 08, 2022 08:18

  After the cloud update, the expiration time has been extended, please check if you still have the same issue.
  Once you see the same problem again, please don't hesitate to notify us.

  There should be no further actions need to be done on mobile client side (just remember to update to 22.3 as you may have done)

  Thanks.

   

  0

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