504 Gateway Timeout on API calls to Nx Cloud

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    Anton Babinov

    Hi Andres,

    when you send request to relay.vmsproxy.com, system redirects it to one of the relays. When you're having the issue, please check which relay is used for the connection. You can do so either by checking how relay.vmsproxy.com is resolved by DNS server or checking response of 307 redirect reply.

    Try to force using different relay server by replacing relay.vmsproxy.com with relay-{name}.vmsproxy.com this will help us to check if there are some specific relay nodes which failed to connect to your system.

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    Andre M.

    Hi Anton,

    Thank you for getting back to me. The problem fixed itself after a couple of days and I didn't get a chance to use your suggested approach. I'll keep this in mind in case it happens again.

    Thanks!

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