Nx server just decided to remove a whole chunk of my licenses after servers are merged

Usually, I can go to Nx licensing portal (https://licensing.networkoptix.com/) to remove my license and re-establish them into the server. Now, there's always this error when attempting the same thing.

"One or more licenses cannot be auto-deactivated. A support ticket will be opened. An Nx agent will contact you. Please provide the following additional information and click Submit."

Honestly, this is creating a lot of last minute problem for my deployments, especially when we are on a different timezone, and I have to wait for around a day before anyone responses to the support ticket. Now I'm stucked in an event that is going to be live tomorrow while I'm missing 64 recording licenses, and 4 video walls licenses.

Ticket number is 74707

Regards
Kevin

Norman

Network Optix team

June 17, 2022 11:07

Hi Kevin Chen,

I found your ticket in the licensing portal, but I have no abilities to resolve your request, except providing temporary licenses to bridge the gap, until our licensing team will respond to you.

Kevin Chen

June 17, 2022 12:10

Hi Norman

Those trial keys help me big time.
Thanks for your quick assistance.

Nx server just decided to remove a whole chunk of my licenses after servers are merged

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