Axis T8311

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Vendrame Jerome

• June 08, 2022 13:22

Hi !

I'm a french custommer of E-care security ( Isaac Witwicky )

We use a joystick Axis T8311 with a Nx client 4.2.0.34633

Since this update, the screen freeze randomly few seconds and the PTZ camera ( Dahua 

DH-SD5A432XA-HNR ) keep the command and move during the freeze. The joystick is unusable. I have to disconnect the USB-port and plug another time for the joystick works correctly

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  Norman - Nx Support

  • June 22, 2022 14:15

  Hi Vendrame Jerome,

  Can you update your system to the latest patch and confirm if this resolved the issue?
  You can find the in-client update credentials HERE and you can download the relevant packages there as well.

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  Vendrame Jerome

  • June 30, 2022 10:14

  Hi

  I try to download but your link is not available

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  Norman - Nx Support

  • June 30, 2022 12:12

  Hi Vendrame Jerome,

  Please download the latest release HERE.

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  Vendrame Jerome

  • June 30, 2022 12:26

  Hi

   

  I can download the latest version now

  My Joysticks T-8311 work correctly now

  Thanks guys :)

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