AXIS Speaker not working on NX 4.2
Answered
Hello to all,
We are running NX 4.20.0.32840. We have not been able to use any of our 3 AXIS speakers [C3003-E, C1004-E, C2005] in any way. Not as a mic or speaker with the PTT functionality.
All speaker uses firmware 10.10.73.2
Only the C1004E shows the red dot "Connected" icon.
Please send some light to overcome this situation.
Regards,
Miguel Dina
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Hello Brando Martinez,
I hope this message finds you well. I would kindly like to request your feedback and logs based on my previous reply, which you can find at the following link: LINK. Your input would be greatly appreciated.
Thank you and have a great day!
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Hi Norman, sorry I didn't see that message.
I just collected the logs
Many files have been created which I leave attached. (The logs weigh more than 2 megabytes and they won't let me attach them)
So I leave them in this drive link: https://drive.google.com/drive/folders/1lAKOWzGoGYvl-B4l8ZDdQDTw-O3ct1pg?usp=sharing
My timestamps are these:
9:40 AM - Server logs enabled
9:41 AM - Speaker still won't connect
9:42 AM - Closing of the Nx client
9:43 AM - Disabled server logs
Note: The timestamps are not 100% accurate since they are seconds apart, for example, I could have closed the client at 9:42 with 50 seconds.
The name of the speaker that does not connect is:
HIT SPK AXS C2005
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Dear Brando Martinez,
Thank you for providing the log files. I appreciate your effort in helping to resolve the issue at hand.
May I kindly confirm if the reproduction was conducted on April 13th? Additionally, I was wondering if it would be possible for you to provide the device ID. You can find it in the Camera Settings menu, under the General tab.
Thank you for your time and cooperation.
Best regards.
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Hi Norman,
Confirming towards your question, if it was done on April 13th.
The speaker ID is:
bdcde9bd-21bb-3c08-4aca-535e06d0a293
Best regards.0 -
Dear Brando Martinez,
We are pleased to inform you that we have created a fix for the issue you reported. Applying the fix is easy, and we have provided detailed instructions below to guide you through the process.
- Stop the mediaserver application.
- Paste the resource_data.json file you can find through THIS link at the appropriate location depending on the operating system you are using.
For Windows users, the location isC:\Program Files\Network Optix\Nx Witness\MediaServer
For Linux users, the location is/opt/networkoptix/mediaserver/bin/
- Once you have done this, start the mediaserver application again.
To stop and start the media server, you can follow the steps below:
For Windows users: Open the task manager, select the 'Services' tab, find the mediaserver application, right-click on it, and select 'Stop' or 'Start' as appropriate.
For Linux users: Open the terminal (Ctrl+Alt+T) and enter either of the following commands depending on what you need to do: sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.
Once you have completed the steps above, the issue should be resolved. Please confirm if this fix works for you, and we will include it in a future patch.
Thank you for your understanding and patience in this matter. We are committed to providing you with excellent service and support, and we look forward to hearing back from you soon.
Best regards.
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Hi Norman Thank you very much for the help.
The solution has worked very well with the Axis C2005 speaker, it connects perfectly, I can hear the audio and everything
Best Regards,
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Dear Brando Martinez,
Thank you for your confirmation. I want to inform you that I have submitted the necessary fix to our development team, and they will ensure that it is included in the upcoming public patches. We appreciate your support and efforts as we work towards providing the best possible experience for our users.
Best regards.
JIRA-VMS-39223
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Hi Norman,
It is working as expected. Thank you!Miguel Dina
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