No 'New Server' Tile

Answered

Permanently deleted user

May 13, 2022 03:57

Hey there,

I am having issues when launching the Nx Desktop (brand new install on a device with fresh Ubuntu 18.04 OS). The New Server tile does not appear, and I am unable to begin the Nx Server setup process. Is there a work around? I have done a few of these installs in the past with no issues.

All I can see is the Connect to Server icon...

0

• 

  Norman

  • Network Optix team

  May 13, 2022 07:19

  Hi @...,

  Can you tell me a bit more about the system?

  1. What is the system architecture?
     Client and server on different computer? Or the same?
  2. Are the server and client on the same subnet?
  3. Can you ping the server?
  4. Is the mediaserver application running? You can check this with the following command:

     $ sudo systemctl status networkoptix-mediaserver.service

  5. Can you reach the Nx WebAdmin on the server with: 

     localhost:7001

      

  0
• 

  Permanently deleted user

  June 10, 2022 05:14

  Hi Norman,

  So the localhost:7001 on my desk worked and all appeared well. 

  I move the server to a new site and the same issue occurs. Server becomes undiscoverable, there is no Setup Server option, and the localhost:7001 asks for login credentials but I cannot gain access. 

  Even with a fresh Ubuntu and Nx install, the login prompt appears but it is asking for credentials I have not set. Are there default details I should be using? The user manual says default username is 'admin'.

  0
• 

  Norman

  • Network Optix team

  June 29, 2022 13:47

  Hi @...,

  Kind reminder:

  Can you tell me a bit more about the system?

  1. What is the system architecture?
     Client and server on different computer? Or the same?
  2. Are the server and client on the same subnet?
  3. Can you ping the server?
  4. Is the mediaserver application running? You can check this with the following command:

     $ sudo systemctl status networkoptix-mediaserver.service

  0

Please sign in to leave a comment.