NX Witness Audio out problem

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Saku Mattinen

• April 19, 2022 07:50

Hi!
 I have Provision ISR FEI-360IP5 v2 
I can't use 2-way audio with NX witness. Audio from the cameras microphone works fine in NX but if I try to talk through NX witness, audio does not come out from the camera. (I have an external speaker attached to the camera) Two way audio works fine when sending audio through the website but with NX it dont work. Any ideas?

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  Norman - Nx Support

  • April 19, 2022 08:03

  Hello Saku Mattinen,

  I would run an audio back channel test with the help of the Onvif Device Test Tool, which is a proprietary tool for Onvif Member, not to be mistaken with the Onvif Device Manager.

  If you don't have this application available, we are more than happy to run this test for you.

  To do this, we would need admin-level remote access through port forwarding. If this is required and possible, I'll convert this topic into a support ticket, to enable you to share the credentials privately.

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  Saku Mattinen

  • April 19, 2022 08:25

  Hi!
  
  Please do so. I'm ready to send the information.

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  Norman - Nx Support

  • May 03, 2022 12:50

  The two-way audio issues were revolved by update to the latest 4.2_patch.

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