How to change camera access from MAC address to IP address

Answered

naveer yazdan

March 25, 2022 08:34

Hi, 

We are building 6 identical vessels. On the first vessel I have configured everything and all is working well. I have backed up the system on the 1st vessel and restored it on the 2nd vessel. Again everything is almost working the same on the 2nd vessel except that when a camera is not in active view, in the resource tab it goes offline and a red cross is shown on the camera. When I looked at the logs I believe this is because the application in checking for the camera in the background using the camera MAC address which would be wrong given that I have restored from the 1st vessel with different MAC address cameras.

Am I correct that the cross is because of this?

How can I fix without deleting all cameras and adding them and renaming the cameras again?

Thanks,

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• 

  Norman

  • Network Optix team

  March 25, 2022 08:55

  Hi naveer yazdan,

  The mac address is part of the sources to create the unique camera ID and thus a failure will occur when the incorrect device is attempted to connect.

  I'm afraid, deleting the camera and adding the others is a mandatory step to resolve this issue.

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