NX Cloud Account Creation Issues

Answered

Permanently deleted user

February 27, 2022 19:42

I am currently having issues trying to get a customers Cloud account to verify (Not receiving the verification email)

The button to resend the verification email does not seem to help either?

Is there a way to forcibly verify cloud accounts?

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• 

  Norman

  • Network Optix team

  February 28, 2022 14:28

  Hi @...,

  Can you tell me more?

  1. Which version and build number are you using?
     Hit f1 in the desktop client, select copy and paste it here.
  2. What is the cloud ID? In THIS article is described how to find your cloud ID.
  3. Are you perhaps trying to use a Microsoft related email-account?

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  Permanently deleted user

  March 01, 2022 03:48

  Hi Norman,

  We have found the issue they have Microsoft mail through office 365 and the spam filter had picked up the emails (only IT can see the spam emails)

  Thanks

  Nick

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• 

  Norman

  • Network Optix team

  March 01, 2022 07:57

  Hi @...,

  Thanks for the feedback.
  Good to read it was resolved.

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