How to reset the local admin password on Nx Witness 6.1.2 (Ubuntu Server) without losing configuration?
Answered
Hello everyone,
I am the IT administrator and I have personally installed and configured **Nx Witness 6.1.2 on Ubuntu Server**.
The system is running correctly, with all cameras recording and licenses activated. However, I have forgotten the password for the built-in local **admin** account.
**Current situation:**
- I have full SSH access to the Ubuntu server with sudo privileges.
- I can access Nx Witness using my Nx Cloud account, which has Administrator permissions.
- The local admin account is still enabled, but I cannot change its password through the Desktop Client or Web Admin.
- I installed and configured the entire system myself, so I do not have an external installer, integrator, or technical support provider to contact.
I have already reviewed the official Network Optix article "Password security and reset options", but it recommends contacting an integrator or support provider.
**My question:**
Is there an official or safe way to reset the built-in local admin password directly from the Ubuntu server using SSH, without reinstalling Nx Witness or losing existing cameras, recordings, licenses, or configuration?
Any guidance from the community or Network Optix staff would be greatly appreciated.
Thank you in advance!
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Hi Manel,
The article you mentioned explains our security verification procedure.
To ensure unauthorized users cannot access administrative accounts, we follow a strict chain-of-trust hierarchy: User > Administrator > Integrator > Reseller > Network Optix
As the Integrator, please ask your Reseller to submit a support ticket on your behalf. Once submitted, our team can perform the reset via:
- TeamViewer (Windows/Linux) or SSH (Linux) — please have your connection details ready.
- The built-in Remote Assistance Tool (RAT).
Best regards.
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Hi Norman,
Thank you for your reply.
I understand Network Optix's security verification procedure, but I would like to clarify my situation.
I do not have a reseller or an external integrator. I am the IT administrator, and I personally installed, configured, and maintain the entire Nx Witness system.
I have full administrative access to the Ubuntu server via SSH with sudo privileges, and I also have an Nx Cloud account with Administrator permissions.
I would like to reset the local admin password myself, without involving any third party.
Since I am responsible for the entire installation, is there an official procedure, command-line tool, or other method that would allow me to perform this reset directly?
If security verification is required, I am happy to provide proof of ownership and administrative control of the server.
If a self-service reset is not possible, could Network Optix handle my request directly, without requiring a reseller?
I would really appreciate a practical solution, as I want to recover the local admin account without affecting the existing configuration, licenses, or recordings.
Thank you for your understanding and assistance.
Best regards.
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Hi Manel,
We sell Nx Witness licenses only through resellers. Your Site has active licenses, so you have a reseller. You can find their contact details in the Desktop Client under About (F1).
We can’t make exceptions. We can’t verify server ownership from a forum post, SSH access, or documents. That’s why the chain of trust exists, and it has to be followed every time. There is no self-service reset, and we can’t take the request directly.
Ask your reseller to submit a support ticket on your behalf. We’ll then do the reset remotely, and your cameras, recordings, licenses, and configuration will stay intact. Until then, you can still manage your Site with your Nx Cloud administrator account.
Best regards.
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