Camera added successfully in CMS but does not show up in Resources list

Answered

Permanently deleted user

January 06, 2022 04:14 Edited

Hi there,

Hope somebody can advise how to troubleshoot this issue:

NX NVR ("Train1") + 2 ACTi cameras were connected to NX CMS and Live was OK.

Due to IP address changes, I had to re-add NVR and Cameras.

Steps taken: 

- reset NVR to factory default, connect to Existing System same CMS

- scan and add cameras (new IPs) in NVR ok, Live view OK

- scan and add cameras in CMS ok, received successful message, but cameras did not show up in Resources menu and no Live view - NG 

troubleshooting so far:

- try to scan and add cameras again, but CMS reporting that cameras are already added and add button greyed out (screenshot attached)

- remove old listing with old IPs of these cameras from CMS, just in case if conflicting

- disconnect NVR from the system, factory reset and repeat above steps

Note: Old NVR is still listed in the CMS Resources list, and only IP being updated after connecting it after factory reset. Not sure if it supposed to show up as a new Server or just update old listing. However, unable to remove old NVR record from the Resources list.

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• 

  Wendy Chuang

  • Network Optix team

  January 07, 2022 02:06

  Hi @...,

  From your screenshot, it seems that this server still stays on the old software version. May I know which version of Nx Witness are you running now?
  Could you please update the software to the latest 4.2 version and check if the problem happens again?

  Thank you.

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  Permanently deleted user

  January 07, 2022 02:37

  Hey Wendy,

   Thanks for reply. It's the old version, 3.2.x I believe. 

   I wish to update, but I have to stick with old version due to legacy environment. Old NX NVRs won't be able to connect to updated 4.x CMS... :( 

   I wonder if you have any procedure to reset the database for CMS backend or clear the cache? or anything similar. Since I can't remove old NVR from UI manually.

  Thanks,

  Artur

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  Permanently deleted user

  January 07, 2022 08:35

  Hi Wendy,

   You may ignore my last comment.

   Fix was to factory reset the CMS and add NVR again

  You may close this ticket (if applicable) 

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  Wendy Chuang

  • Network Optix team

  January 10, 2022 01:03

  Hi @...,

  Sorry for my delayed response but happy to know you figure it out.

  Feel free to add the post if you need further assistance.

  Thank you.

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