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Amcrest IP4M-1051 ONVIF streams and 2 way audio

Answered
Permanently deleted user
Edited

I'm using Nx 4.2 and a new Amcrest 1P4M-1051, initially with firmware version V2.620.00AC000.3.R, Build Date: 2019-9-19, but updated to Build Date: 2019-12-18 (with no difference to the problems here).

Issues are

1. When added via ONVIF, the primary and secondary streams are the same.

- I've tried deleting the camera, turning off the Nx system setting "optimise cameras", then re-adding and in the Expert tab, "use streams from camera", but it makes no difference

2. No two way audio

- the microphone soft button appears in Nx, but no audio is heard from the camera speaker

- audio in from the camera mic works fine

- there is no setting related to audio in, in the Amcrest web interface

- 2 way audio works using the Amcrest app

- 2 way audio also works using other 3rd party VMS, when the camera is added as 'Amcrest' or ‘Dahua’ rather than ONVIF (the rest of the discovery is the same in those VMS - no other settings changed)

- given that 3rd party VMS are able to access this feature, is it perhaps in https://support.amcrest.com/hc/en-us/articles/360001080552-Amcrest-HTTP-API-SDK rather than something proprietary, and could be included in Nx ?

Thanks

 

 

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Comments

9 comments

Date Votes
  • Licensing Support

    Hello, 

    Thanks for reaching out. Can you please give us exact build version of VMS you are using? 

    You can find it here: main menu-->system administration-->updates. 

    Is Build Date: 2019-12-18 firmware version the latest update? 

    Did you try to add camera via autodiscovery? 

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  • Permanently deleted user

    Hi

    My Nx build is 4.2.0.32658

    The camera firmware (2019-12-18) is the latest

    Yes, the camera was added via autodiscovery

    Thanks

    0
  • Licensing Support

    Thank you, 

    Please, delete this camera and upgrade your VMS to the latest patch: 

    In-Client Upgrade:

    Build Number:   33579
    Password:   xxluxn

    Download Links:

    Windows
    Mac OS

    After that add camera again via autodiscovery. 

    Let us know the result please. 

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  • Permanently deleted user

    Hi

    I have upgraded to build number 33579, deleted the camera and re-added.

    Unfortunately the primary and secondary streams are still the same, and 2 way audio still does not work

     

    0
  • Licensing Support

    Hi, 

    Thank you. 

    Please, follow this guidance as mention in the following support article:

    https://support.networkoptix.com/hc/en-us/articles/216517857-ONVIF-Camera-troubleshooting-guide 

    Let us know the result after all, thanks in advance. 

     

    0
  • Permanently deleted user

    Hi

    Using ODM, there do appear to be separate high res and low res streams.

    Which profile etc in ODM should I look at re the two way audio issue ?

    0
  • Licensing Support

    Hi,

    It seems like the issue will require further investigation, as a result, we would like to connect remotely to your camera with the reported issue in order to resolve the problem as soon as possible.

    Would you please port forward the camera and share its details with us? If you need some help port forwarding, please see this port forwarding guide.

    We would need the following information:

    1) The public IP address of the camera.

    2) The camera username and password (admin level).

    3) The external port (forward the HTTP and RTSP port).

    Best Regards,

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  • Permanently deleted user

    Hi

    Are you able to convert this into a support ticket so I can share these details privately ?

    Thanks

     

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  • Norman
    • Network Optix team

    Private Patch provided.

    0

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