Joystick menu not existing
Answered
Hello,
I put a Hanwha Techwin SPC-2000 joystick on a pc. I have successfully updated to 4.2.0.33306 and performed the recommended actions (close NX witeness, plug in the joystick, relaunch NX witeness) Despite this, no joystick management menu appears
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Hello Lucas,
Please make sure that all steps have been followed in accordance with this article. Also make sure all conditions are met. This article was updated 1 day ago, so go through it one more time please and let us know if it's not successful again.
https://support.networkoptix.com/hc/en-us/articles/115014932927-Using-Joysticks-in-Nx-Witness
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Hi, I did these steps but still no "Joystick menu" appears.
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Hi Lucas,
Thanks for the information, we will investigate this case and get back to you.
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Hi Lucas Couvillers,
It should be resolved in the upcoming patch.
You can try this private patch for version 4.2.0.3376:
In-Client Upgrade:
Build Number: 33776 Password: trwr0r Be aware that private patches didn't have the same testing procedure as public patches and releases, so I would recommend being hesitant to test this in a production environment and wait for the next public patch if you want to use it in a production environment.
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Hi Norman Thanks for these informations. I prefer not to test a private patch at the client. Is there a date scheduled for the public release of this patch?
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Hi Lucas Couvillers,
The monthly patch has been published, please use the following credentials to update:
In-Client Upgrade:
Build Number: 33832 Password: 11ytrq 0
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