Does not receive verification mail

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    Norman Graafsma

    Hi Kai Magnus Nymann,

    Did he receive the email at some time or still nothing?

    I just verified the process in my system and got the invite instantly.

    Anyway, I'll ask our cloud team if there were any issues this weekend related to this issue.

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    Sergey Bystrov

    Kai Magnus Nymann

    Any chance you can give is maybe a few first a last symbol of the e-mail was used?
    Like this: sv###v@gmail.com

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    Kai Magnus Nymann

    Hi.
    He still says he have not receive mail.
    His e mail account is <email_address removed>.
    May be you can override verification for this verification?

    Thanks for help and replies.

    Regard Kai Nymann

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    Norman Graafsma

    Hi Kai Magnus Nymann,

    Is it possible to add <email_address removed>  to the system, just to see if we receive the invite and can connect?
    Please let me know if and when you added that address. Thank you.

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    Kai Magnus Nymann

    Hi Norman.

    I can add user til the system. Is just the customer who not receive confirmation when i made profil for him.

    I have add your <email_address removed> to the system now.

    Kai 

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    Kai Magnus Nymann

    Thanks, customer is now added to his system:)

    But I got an other issue, my old e mail <email_address removed> is not working properly anymore.
    I tried to update to my new e mail <email_address removed> but when I click link in verification and have to make new password, your system decline on next level.
    What have I done now?

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    Norman Graafsma

    Hi Kai Magnus Nymann,

    Regarding:

    I have add your <email_address removed> to the system now.

    I received the invites correctly.

    Regarding your second message;

    I'm a bit confused this seems unrelated to the Nx Cloud. Is that correct? The .zendesk.com address is a 3rd party solution we use for our support system and is used for this community. The image appears to be a connection issue and should be resolved by checking the connection and do another attempt.

     

     

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    Kai Magnus Nymann

    Hi Norman.

    Sorry, I came with an second question in the end.

    My customer have his account verified, or you did something.

    Since we started this conversation I notice I have my Nx account linked to wrong e mail adress.
    Got some issue to change e mail adress. But I will try again and make an new ticket if I can’t solve it.

    Thanks for you help!

    Kai

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    Kai Magnus Nymann

    Hi.

    I get the same issue again with another customer who use Outlook Email.

    Tried resend Email.  But customer did not received any verification Email.
    It look like it is an issue to create an  cloud account with outlook Emails.
    Is never an issue with Google Email.

    Are you familliar with this issue?

    Kai 

     

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    Norman Graafsma

    Hi Kai Magnus Nymann,

    There were no known issues in the past days that would have caused this.

    I also just verified it, and am able to add any email account which is available to me; Gmail, Outlook, and ProtonMail. Existing and non-existing cloud users.

    Please check the SPAM folder, but if it isn't available there, please let me know the following;

    1. Was it an existing cloud user; what I mean, did the email address already have a cloud account, but was it just added to another system, or was the invite sent to a new email address, without any cloud account?
    2. Can you share the affected e-mail address? A few first symbols and a part of the domain if it is different to outlook.com, so we can check the database?
      Like this: sv###v@gmail.com
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    Kai Magnus Nymann

    Hi Norman.

    Tired to make an new cloud account to <email_address removed> several times.
    Customer tried to and we check spam folder.
    When he did not receive any verification mail, we make <Gmail_address removed> account.
    Then he got verfication mail right away.

    I will ask them to check settings in outlook. Is just stranges it an issue for 2 different customer with an outlook account.

    Kai.

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    Norman Graafsma

    Hi Kai Magnus Nymann,

    I'm sorry to read that. I share the email with our cloud team for further investigations and get back to you as soon as possible.

     

    JIRA-CB-428

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