Can't receive video frame on panorama camera.
Answered
Hi.
I'm testing a panorama camera which is consist of 4 sensors and displayed as stitched on NX VMS. DeviceAgent::pushCompressedVideoFrame() is not being called. No frames are received. Any other normal(one sensor) camera sends frames well. Is there any way to receive frames on the cameras?
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Hi Jason Shim,
Please tell us a bit more. Please check out our support article about how to submit a support request.
- What brand/model camera are you trying to connect?
- Is the camera discovered as a single sensor device or as a multi-sensor device?
- What version of Nx Witness are you using?
- What OS is the Nx Witness mediaserver running on?
JIRA-VMS-28374
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Hi,
- What brand/model camera are you trying to connect?
- Digital Watchdog DWC-PZ21M69T
- Is the camera discovered as a single sensor device or as a multi-sensor device?
Yes, DW Spectrum discover these models as single sensor device
- What version of Nx Witness are you using?
DW Spectrum 4.2.0.32842
- What OS is the Nx Witness mediaserver running on?
Windows 10 Pro
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Hi Jason,
Thank you.
Is it possible to forward the camera, so we can add it to our test environment?
Is so, please let us know, and we will convert this topic into a support ticket, so you can share the login credentials privately.0 -
Hi,
I'll send you the camera connection info today.
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Hi,
I'm ready to send connection information.
Where can I write the info to?
I can see this post without signing in.
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Hi Jason Shim,
My colleague has created a support ticket on your behalf one hour ago.
Please reply to the notification you received from that and share the credentials there.
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Hi,
It seems to be a bug.
Will update here once a solution is found.
JIRA-VMS-28374
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