High resolution camera snapshots using the 'send email' action

Answered

Nick Greig

August 14, 2021 04:08

Hi,

I have a line crossing event that sends a camera snapshot to an email address. It is all working well, however the resolution is 720 x 480 and it is hard to see any fine details such as number plates. 

I have tried the method outlined in this article

https://support.networkoptix.com/hc/en-us/articles/360010436293-How-to-get-a-snapshot-from-a-camera-via-email-when-an-event-is-detected-

I have also tried: Event > Analytics Event > Virtual line crossing -- Action > Send email

Both methods attach an image 720 x 480.

However if I use this url https://<SERVER IP>:7001/ec2/cameraThumbnail?cameraId=<CAMERA ID> in a web browser it downloads an image 3072 × 2048.

Im not sure how I could use the above url from the Server API documentation to email the snapshot. It would be preferable if I could attach a high resolution snapshot image to an email using the rules engine in the nx client. 

Any suggestions would be greatly appreciated.

Thanks

Nick

 

 

 

 

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  Roman Yuldashev

  September 01, 2021 12:15

  Hello Nick Greig,

  Unfortunately it is impossible to change the resolution for screenshots attached to letters; this is a preset resolution specifically for such images.
  Email Attached Screenshots Policy - Image height is 480 pixels by default, width depends on aspect ratio.

  If you still want to have screenshots with a higher resolution, you will have to take them manually.

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  Nick Greig

  September 01, 2021 20:51

  Ok thanks for letting me know Roman.

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