Two way Audio not working

Answered

Cary Chan

July 16, 2021 08:58

Issue: Two way Audio not working at Nx client ( No Audio output from Camera build in mic )

Camera Brand : Hikvision

Model :DS-2CD2523G0-IS

Firmware Version: V5.5.83 build 190221

Nx Witness Version : 4.1.0.31398 / 4.2.0.32658

Window OS : Window 10Pro, 64 bits

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  Norman

  • Network Optix team

  July 16, 2021 09:15 Edited

  Hi Cary Chan,

  Did you enable the audio in the Hikvision camera?

  In the menu of the camera itself, you head to Video/Audio and under Video Type, you select Video&Audio.

  

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• 

  Norman

  • Network Optix team

  July 30, 2021 12:15

  Hi Cary Chan,

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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  Cary Chan

  August 03, 2021 12:43

  Hi Norman,

  After updated the camera firmware,two way audio is working now. Thanks

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