ONVIF failed to detect TOA camera (N-C5450R3)

Answered

Permanently deleted user

June 29, 2021 09:48

I have tried to connect TOA camera (N-C5450R3) to media server, then following diagnosis message appeared. Could you kindly support how to fix it?

--- (Diagnosis Message) ---

Confirming server availability.
OK

Confirming camera is accessible.
OK

Confirming target camera provides media stream.
FAILED: Camera request "AddVideoSourceConfiguration" failed with error "Fault info. Reason: Operation not Permitted. Additional: SOAP-ENV:Sender. Sub info: "http://www.onvif.org/ver10/error":OperationProhibited. Additional details: The requested operation is not permitted by the device.. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

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• 

  Anderson Chang

  • Network Optix team

  June 29, 2021 10:57 Edited

  Hi @...,

  Please follow the below instructions for the basic troubleshooting:

  1. Reboot the camera
  As the result of the diagnostic, please try to reboot your camera first.

  2. Check the firmware version of Nx Witness and the camera
  The latest Nx Witness version is 4.2.0, if your Nx Witness is not running the latest version, you could first try to update the Nx Witness to the latest release.
  Check: https://my.networkoptix.com/#/download
  Please also make sure your camera is running on the latest firmware as well.

  3. Check the issue with ONVIF Device Manager
  Please follow this support ARTICLE to install the ONVIF Device Manager, and see whether you can access and play the stream on it.

  If you are not sure how to operate the ONVIF Device Manager, or found the issue persists after you have done all the above, it is likely we need to have direct access to your devices to have further investigation.
  If you agree to provide direct access for us, I will convert this post into our ticket system for you to provide sensitive information.

  Thank you.

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• 

  Permanently deleted user

  July 01, 2021 09:46

  Hi Anderson,

  Thank you for your support. After this post, I have tried to integrate new TOA IP camera (same type), then successfully integrated. So let me close this.

  Regards, Kei

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• 

  Anderson Chang

  • Network Optix team

  July 02, 2021 02:02

  Hi @...,

  Thanks for updating the status.

  I'll close this ticket at the moment accordingly.
  If there's any further query about this issue, feel free to re-open the ticket by simply replying to this post.
  Have a nice day.

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