Potential issue with 6.1.2.42921 (6.1.2.43047)
Answered
Hello, I run a system with about 450 cameras across 13 servers. After updating to the newest version my servers are being pinned at 80 to 100% CPU usage and backups have stopped working. Digging through the logs I think the issue is we backup bookmarks to an SMB share and we use h265+ for our camera streams (which messes with iframe intervals).
I'm not sure how kosher it is to post issues to this forum even though I technically use DW Spectrum which is just Nx Witness repackaged. The reason I'm posting here is Spectrum support is not good at all and they don't have a forum like this. Their support also wont talk with me at all unless I go through my dealer but my dealer cant get them to respond to our issues apparently.
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Hi Ethan,
Thanks for reaching out, and we completely understand your frustration with being caught in a loop between your reseller and support.
Unfortunately, we are unable to provide direct technical support or investigate system issues. Official support must be handled through Digital Watchdog's support channels and their authorized reseller network.
That said, your technical analysis regarding SMB share backups, H.265+ codec implementation, and iframe/keyframe interval anomalies is quite specific. When you follow up with your dealer, we strongly recommend asking them to escalate this specific data, the DEBUG logs and the mentioned details directly to Digital Watchdog’s support team.
With kind regards.
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Well shoot, it was worth a shot. Like I said our dealer apparently cant get any response from DW. If that continues we are probably going to be forced to move to something else.
Thanks anyways.0 -
Hi Ethan,
It might be worthwhile to attempt to reproduce the issue with this private patch:
This private patch does contain a fix for a higher CPU load, but I can't judge it this solves your case as well. But it might be worth a shot to try it in an isolated environment, before updating your production environment.
Best regards.
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