Reset Admin Password

Answered

like tang

August 26, 2026 03:05

Hello! The version I am using is Nx Witness Client 6.1.2.42921. I need to reset the password of an admin account, whose permissions are in the administrator group. Other non-administrative accounts can log in normally. What should I do

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• 

  Norman

  • Network Optix team

  August 26, 2026 06:25

  Hi like tang,
   
  We are capable of resetting the local admin password; however, this process must adhere to the established chain of trust.
   
  By "chain of trust," we refer to the following hierarchy:
   
  User > Administrator > Integrator > Reseller > Network Optix
  This protocol is designed to minimize the risk of granting admin access to unauthorized individuals.
   
  Therefore, we kindly request that you contact the company that supplied the device to you. They will follow the chain of trust to ensure that you regain access as promptly as possible. 
   
  Thank you for your understanding.

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