DW Support unable to help. NVR needing to be added as Encoder.
Answered
Previously, I have opened a ticket to have a new NVR added as an Encoder that is showing as a multi-sensor.
This has caused confusion in the past when asking DW Support - so dealing with you directly worked wonders. Typically, a JSON file was provided within 24 hours and worked every time.
Now we need to deal with DW Support again and they have stated that they are not able to pass this request along to the developers. How are we to resolve this issue now please?
Artem Zaytsev helped with this most recently and Norman a while back now.
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Hi SD,
I understand this process can be a bit cumbersome at times. Moving forward, these requests can typically be routed directly through our Resellers.
Could you please share the DW ticket number with me? I'd like to reach out to them and see how we can streamline this for your future requests.
In the meantime, you can access the required file HERE.
Best regards.
JIRA-VMS-62444
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Hi SD,
Did the file fix the issue for you?
Best regards.
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Hi SecurityDepot,
Here is the new file for the Avycon device: LINK
Could you please test it and confirm once it is working as expected?
Moving forward, you should be able to resolve and manage requests like this directly through Digital Watchdog.
Best regards.
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Thank you - worked perfectly!
Resolved and will try DW on the next one!
(n.b. please remove alt account post above and reference to it)
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Hi SD
Thanks. Both fixed should be present in the next release, until then you can continue to use the
resource_data.jsonfile I shared. Please, don't depend on the link, since I might share it with other people, and your fixes might or might not be part of it.Ps. Not sure what you expect from me in this regards:
(n.b. please remove alt account post above and reference to it)
JIRA-VMS-62452
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