I can't create a private request in support.networkoptix.com

Answered

Energokub

June 15, 2026 13:59

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  Norman

  • Network Optix team

  June 15, 2026 16:46

  Hi Energokub,

  You're always welcome to post your general questions here in the community! However, if you are dealing with a complex issue that requires an in-depth investigation, please submit a request to your local reseller for specialized assistance.

  With kind regards. 

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  Energokub

  June 16, 2026 07:10

  So, have you permanently removed the option to “create a new request”?

  That's really, really bad. We're disappointed. You need to bring this feature back, because technical issues may arise in the future that local distributors / resellers won't be able to help us with.

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  Norman

  • Network Optix team

  June 16, 2026 17:32

  Hi Energokub,

  I jut  shared some thoughts on a similar topic in another thread. Feel free to check out my response here for more details.

  Best regards.

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