WebRTC Manager transcoding error

Answered

Adam

November 05, 2025 08:32

Hi

 

We implemented the NX WebRTC Manager, and recently realized when replaced a camera that we are getting transcoding error. 

*** STREAM ERROR OCCURRED ***

Network Optix stream error: transcodingDisabled

WebRTC stream error: {

cameraId: 'a003a6dc-0604-8b74-8cc9-xxxxxxxx',

doorName: 'Display Wall',

error: 'Network Optix WebRTC stream error',

type: 'networkoptix-stream'

}

WebRTC Configuration:

const webRtcConfig = {
systemId: '<cloud-system-id>',
cameraId: 'a003a6dc-0604-8b74-8cc9-xxxxxx',
accessToken: '<valid-nx-cloud-token>',
resolution: '480p',
speed: 1.0,
deliveryMethod: 'srtp'
}


WebRTCStreamManager.connect(webRtcConfig, videoElement)

 

Is it possible to go around this without modify anything on the server side?

0

• 

  Ichiro

  • Network Optix team

  November 05, 2025 14:40

  Hi Adam,

  Thanks for your question. However, the information provided is quite limited, and the error message doesn’t appear to be a native Nx message. Could you please share more details about your environment, including:

  • The server machine OS and Nx version
  • The HAR file capturing the issue

  The more details you can provide, the easier it will be for us to understand your case and assist effectively. Thanks for your cooperation.

  0

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