Axis DeviceAgent issue

Answered

Permanently deleted user

November 19, 2020 10:13

Hi,

I have found out that Axis DeviceAgent will create and destroy frequently, and it will affect other plugin to restart at the same time. But it only happens on Axis camera, is this normal?

 

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  Andrey Terentyev

  • Network Optix team

  November 23, 2020 14:42 Edited

  Hello Aqua,

  DeviceAgent is destroyed when a camera becomes disconnected and is created when a camera is back online.

  Maybe you network connection is unstable or the camera lags and hangs periodically.
  It's a quite stable 15 sec interval.

  Could you give more details on your scenario, please? What are you doing and when under what conditions do you see these messages?

  > But it only happens on Axis camera, is this normal?

  Axis plugin is device-dependent and is available on Axis cameras only.

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  Permanently deleted user

  December 04, 2020 07:57

  Hi,

  I update the Axis camera firmware, then it just never happen again.

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  Norman

  • Network Optix team

  December 04, 2020 09:23

  Thank you for the heads up @.... That is very helpful for other Nx/Axis users. 

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