Advanced PTZ function works opposite

Completed

Permanently deleted user

November 03, 2020 08:12

Hello

I installed 2 Hikvision DS-2DE4215IW-DE PTZ camera's at a customer and I noticed that up and down with advanced PTZ works opposite. Left and right works correct.

I also have this problem with a Dahua  DH-SD49225T-HN.

Thanks!

 

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  Wendy Chuang

  • Network Optix team

  November 04, 2020 00:02

  Hi @...,

  Could you share the Nx software version and firmware version of both cameras with us?

  We need to confirm that you are running with the latest software/firmware version.

  Thank you.

   

   

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  Permanently deleted user

  November 09, 2020 16:21

  Hi Wendy, 

  It took a while to check the firmware version.

  The version of the Hikvision: V5.6.14  build 190826

  I don't know the version of the Dahua PTZ yet.

  Thank you. 

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  Wendy Chuang

  • Network Optix team

  November 10, 2020 07:43

  Hi @...,

  Thanks for your information. You should be able to view the camera firmware version by Nx client directly(under camera setting > General page).
  How about the Nx software version?
  We need to confirm that you are running with the latest version since the advanced PTZ of both cameras should be integrated with the Nx correctly. If you still find the same issue on the latest version of the Nx server, the remote session is required for further investigation.

  Thank you.

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  Wendy Chuang

  • Network Optix team

  November 18, 2020 07:57

  Hi @...,

   

  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this email. We are eager to resolve your question as soon as possible.

   

  Thank you.

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  Permanently deleted user

  November 26, 2020 15:08

  Hi Wendy,

   

  The NX server from the Hivision installation is 4.1.0.31398. The PTZ camera are version V5.6.14  build 190826. I can't find a newer version, so I think it is the latest. 

  Thank you.

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  Wendy Chuang

  • Network Optix team

  November 27, 2020 15:57

  Hi @...,

  Thanks for your information.

  Are you able to share the remote access of the server machine and device port forwarding for us to check the issue?

  If you agree, I will convert your query to our ticket system. Further privacy information could be passed over email.

  Thank you.

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• 

  Wendy Chuang

  • Network Optix team

  December 07, 2020 06:21 Edited

  Hi @...

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this post as completed. Please note that you can continue to receive support from us by simply replying to this post.

  Best Regards,

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