Unable to add testcamera after I've deleted it

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Hendrik Baekeland

• February 24, 2021 13:17

Hello,

I can't add testcamera after I removed it from the server. Even if I want to do it manually with "Add device -> search on localhost" it shows me that this device is already in the system.

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  Ichiro

  • February 25, 2021 05:31

  Hi Hendrik Baekeland,

  You can stop the test camera emulator, ex : close the bat script or terminate the shell script then restart them again.  Thanks.

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  Hendrik Baekeland

  • February 26, 2021 07:52

  After I stop testcameras, they are still shown in the client like in this picture
  
  
  And if I remove them in the client I can't add them after that.

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  Ichiro

  • February 26, 2021 08:16

  Hi Hendrik Baekeland ,

  Did you open the "Auto-discover" on the Nx Witness?
  Please follow the instructions below.

  1) Stop the test camera.
  2) Delete all the test cameras
  3) Enable the Auot-discover option, you can find it on the system administration.
  4) Start the test camera and wait for the test camera show up.
  
  

  Thanks.

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  Hendrik Baekeland

  • February 26, 2021 12:47
  • Edited

  Yes, that is what I've tried to describe in the first post.
  Auto-discover option is enabled and even if I want to add them manually I can't do it.

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  Ichiro

  • March 24, 2021 03:08

  Hi Hendrik Baekeland,

  Is it possible we can access your emulator PC and the Nx Witness Server?
  It looks like some advanced investigation would be needed.

  You can send your login detail via email which is sent from the ticket system.
  Thanks.

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  Ichiro

  • March 29, 2021 06:07

  Thank you for the provided information, Hendrik.
  It seems like the issue will require further investigation, as a result, we would like to connect remotely to your device with the reported issue in order to look into the problem as soon as possible.
  
  Please download and install Teamviewer – a popular remote access application.
  In order to avoid possible delays due to different time zones and to speed up the investigation process, we kindly ask you to set up unattended access by following these instructions.
  
  Once setup is complete, please provide us with the following information via our ticket system(NON_PUBLIC_REVEAL).
  - Team Viewer credentials (Login and Password)
  - VMS credentials (Login and Password)
  - OS credentials (if required)
  - Camera(s) Credentials (if required)
  
  We appreciate your cooperation.

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  Hendrik Baekeland

  • March 31, 2021 13:47

  Hello Ichiro,
  Unfortunately I've removed all Nx server settings and have set up it from scratch in order to continue testing process.
  Have you tried to reproduce this behaviour on linux machine?

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  Ichiro

  • April 01, 2021 10:43

  Hi Hendrik,

  Yes, I have tested on Ubuntu 18.04 and Ubuntu 20.04. But I was able to see all the testcameras coming back online with in 30 seconds. (128 cameras)

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