Mobotix M73 - Licenses Issues

Answered

Jordan IUNCKER

February 10, 2021 14:01

Hi Norman

When I add the Mobotix M73 in NX, this device have 2 sensor but when I want enable recording in NX client... he tells me that I need 2 licenses for this camera..

Can you find a solution please ? 

Best regards,

 

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  Norman

  • Network Optix team

  February 10, 2021 14:08

  Hi Jordan IUNCKER,

  We might have a solution. Please share a screenshot of the Camera Settings menu, tab General that shows the Vendor and Modelname, and I'll try to create a fix for you. 

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  Jordan IUNCKER

  February 10, 2021 14:26

  Hi Norman

  Yes : 

   

  

  And I have other issues about this device, Nx don't request a secondary stream...

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  Norman

  • Network Optix team

  February 10, 2021 14:42 Edited

  Hi Jordan IUNCKER,

   

  Please follow the steps as described below:

   

  1. Remove the device from the system)

  2. Stop the mediaserver application and paste the resource_data.json file in this LINK at the following location:

  3. For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/

  4. Now start the mediaserver application again.

  5. Add the device again.

   

  To stop and start the media server, please do it as follows:

   

  For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

  For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

  After this, the request should be fulfilled.
  Please confirm, and we will add it to a future patch.

   

  Regarding the secondary stream: via Onvif, Mobotix doesn't provide a second stream.

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  Jordan IUNCKER

  February 10, 2021 14:58

  Hi Norman

  It's not working : 

   

  

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  Norman

  • Network Optix team

  February 10, 2021 15:07

  Hi Jordan,

  Can you share the json output of the /ec2/getFullInfo api call?
  You call this via:

   http://<serverIp>:<serverPort>/ec2/getFullInfo

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  Norman

  • Network Optix team

  February 11, 2021 08:20

  Thanks Jordan IUNCKER,

  I noticed you had a previous version of such file on your system, so I changed it a bit.
  Please repeat the steps mentioned above with the file in this LINK, and it should work.

  If it doesn't, we need access to the device instead via port forwarding.

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  Jordan IUNCKER

  February 11, 2021 08:41

  Hi Norman

  It's work !!!! Thanks a lot
  But now, I have other issues : I have 2 stream available, but in "Advanced" I can't setup secondary stream etc...

  

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  Norman

  • Network Optix team

  February 11, 2021 09:11

  Hi Jordan,

  How is it displayed?

  You still can drag both sensors into the grid?
  Or was it added as a single camera with the primary stream being sensor 1 and secondary stream sensor 2?

  It does make sense you can't set up secondary streams since for the secondary stream: via Onvif, Mobotix doesn't provide a second stream. This is a limitation of the Mobotix Onvif implementation.

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  Jordan IUNCKER

  February 11, 2021 10:11

  Hi Norman

  Yes I can drag both sensors into the grid
  The sensor 1 have only primary stream, and sensor 2 have primare & secondary stream but secondary stream don't work.
  
  Mobotix M73 can have only 3 stream at same time, but no problem for me if only 1 sensor have only 1 stream and the sensor 2 have 2 stream.
  
  But I don't understand why it's don't work in NX.. Stream1/2/3 work well in VLC, and I see each profile in ODM

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  Norman

  • Network Optix team

  February 11, 2021 12:15

  Hi Jordan IUNCKER,

  You can also see all streams in Nx if you add them manually. In that way you can add the primary stream as RTSP or HTTP stream, and after it is added, you can add the secondary stream. Downside is that it would require 2 licenses.

  When adding the camera in the default way, the secondary stream won't be discovered. This is a limitation of the Mobotix Onvif implementation.

   

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