Locating the HWID with direct hard drive access only

Answered

January 07, 2021 17:44

Is the HWID located in a file on the hard drive of the NX Witness system? I need to recover the license keys of a failed system as it will no longer boot. The system was set-up originally on Ubuntu. Any recommendations would be appreciated.

--Duncan

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4 comments

Norman - Nx Support

January 07, 2021 18:30
Hi Duncan Miller,

Sure. Head to the following location:
```
/opt/networkoptix/mediaserver/var/log
```
Here you should find a file called: hw_log.log

This file contains the hwid and can be revealed via the following command:
```
cat hw_log.log|grep HWID
```
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Duncan Miller

January 08, 2021 19:10
Is this the same hardware ID the license are tied to? When I submitted it for license key deactivation they said it should be 34 characters long but this is 32.
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Norman - Nx Support

January 11, 2021 09:40

Hi Duncan Miller,

You should have got a whole list of HWID, and these should be fine for license deactivation.

Can you share the output of the latest entry of the following command:

cat hw_log.log|grep HWID

It should look like this:

2021-01-11 08:45:35.168 1873 INFO HWID: Hardware IDs: ["74be16979710d4c4e7c6647856088456", "017082123c6c1d691d483bb321e1627294", "01d74c8bb8bb83d5a37a8edb95ddbf7213", "0174368dc7918a9562ce69a7be41e9c601", "01554a1821ce10bfe890d6abf5869cb159", "027082123c6c1d691d483bb321e1627294", "02d74c8bb8bb83d5a37a8edb95ddbf7213", "0274368dc7918a9562ce69a7be41e9c601", "02554a1821ce10bfe890d6abf5869cb159", "03302ea59a794e09576613c241b877d6c7", "0336f06802ea5add59df984ee21c712beb", "033fc90ef047d12c65a7693e6c13418559", "030c90bedac26a911455adf6df25856310", "04dbffa30caca3e0b657fb8864bbbc7aac", "04ae307a9b947ba88d8c6ae07fd45a58ec", "04e67c5889b65dd75a7d87975270929d93", "0462ea8fa51d8d4cb3276c64dd1549f544", "04840510406ec610dd8aa620e2b536e8ac", "04d1c71e17c75cf95516382cfcc360c63e", "049a9325e2ce7de01c685a05582316f3fe", "04792eb9fdf79b6c52e7d66d9a1175b2b3", "04d41d8cd98f00b204e9800998ecf8427e", "0593e2a086a232ab2171998be9cc7d2693", "05ca96b0e4953d5a0a91143b0a2b97ec51", "056368e8ca2055ffb94f23841f3cac561f", "05ff72f8983067268587a61b2e96fabc91", "0566f163ec64e0e5b2aaf6c8af52fb1a81", "0596486056d5bbb783388d1476bec63b4d", "058b9c4cf56443027e9b00cbc80d1a1672", "05b9fdfe648022ab0710574f643484fb4a", "05d41d8cd98f00b204e9800998ecf8427e"]

With this output I should be able to provide you the HWID you need for the license deactivation. Do you happen to know how many license keys or channels are bound to this key?

Norman - Nx Support

February 11, 2021 08:23
We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.
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