D-Link DCS-8302LH 2-Way Audio Problem

Answered

Permanently deleted user

December 14, 2020 14:43

At 4.1.0.31398, this camera cannot display video both ONVIF and RTSP

So i update to 4.1.0.32045 November patch and it work, but audio output still have some problem

I can use microphone icon without any error, but no audio output from camera

already test audio output on Mobile APP and it's OK

 

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  Norman

  • Network Optix team

  December 14, 2020 16:03 Edited

  Hi @..., 

  Could you try out the camera in the Onvif Device Test Tool (not the Onvif Device Manager)? 

  After selecting Probe and Check head to the diagnostics tab and share the output of the Audio Backchannel section. 

  If you can't find the Onvif Device Test tool, you could forward the device and share the credentials, so we can run the test for you. In that case we will create a ticket for you, so you can share these details privately 

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  Permanently deleted user

  December 14, 2020 16:31

  Sure, port 80 and 554 is enough?

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  Norman

  • Network Optix team

  December 14, 2020 17:46

  Hi Bella,

  Most likely, but I'm not sure. I'm not familiar with D-Link cameras. 

  I will create a ticket for you, you should receive an email about shortly after this reply. 

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  Norman

  • Network Optix team

  January 06, 2021 10:17

  Onvif Audio codec issue, to be resolved by D-Link.

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