MetaSDK Events issue

Completed

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13 comments

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    Norman - Nx Support

    Hi Aqua Hsu,

    Can you capture the event from the moment it happens till the moment it appears in the desktop client with Wireshark? 

    HERE you can find the instructions how to create a capture file. 

    Please share the pcap file to amsterdam@networkoptix.com

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    Norman - Nx Support

    Hi Aqua Hsu,

    We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Completed'.

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    Aqua Hsu

    Hi,

    I have already sent the email to you by this mail address Aqua.hsu@touchcloud.com.tw 

     

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    Norman - Nx Support

    Hi Aqua Hsu,

    Can you send them again?

     

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    Aqua Hsu

    Hi,

    I already resent the mail. Could you please help me confirm the mail is received , thank you.

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    Norman - Nx Support

    Hi Aqua Hsu,

    For some reason it ended up in the SPAM box. 

    Unfortunately you haven't set up a capture filter, and it is searching a needle in the haystack, without knowing if there is a needle. 

    Can you set up a capture filer, reproduce the issue, and then share the smaller Wireshark file? 

    Please check THIS support article about how to set up a capture filter in Wireshark. 

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    Norman - Nx Support

    Hi Aqua Hsu,

    Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this message.

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    Aqua Hsu

    Hi,

    I set  wireshark filter like this "host 192.168.2.31 or host 192.168.2.6" . 31 is server IP and 6 is camera IP ,is that correct? 

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    Norman - Nx Support

    Hi Aqua Hsu,

    Just 'host 192.168.2.6' should be fine. By adding 'host 192.168.2.31' still a lot of clutter will be present in the capture file. 

     

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    Aqua Hsu

    Hi,

    I have already recorded the new files, and resent the mail to you ~

    Could you help me check the files are correct, thank you.

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    Norman - Nx Support

    Hi Aqua Hsu,

    I'll move this topic into a support ticket, so our experts can help you.

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    Andrey Terentyev

    Hi,

    Events in the "Events" tab are NOT displayed as quick as "Notifications".
    Notifications are intended exactly to handle events in realtime.
    "Events" tab is an event log polled periodically to fetch new events.
    That's why events are displayed with a delay.

    This hopefully will be fixed in future versions.

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    Aqua Hsu

    Hi,

    Okay, I got it. Thanks for your reply ~

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