Camera Issues after upgrade to to to 4.1.0.31398

Answered

Permanently deleted user

October 21, 2020 10:26

Hi Team

We have Few NX servers across our sites. I have upgraded two of our servers from 4.0 to 4.1.31398.

After the update, the thermal stopped works.

Hikvision DS-2TD2617B-6/PA.

I have already reboot the camera and server, but still having the issue.

Even tried settings > expert of Hikvision camera and enable enable "keep camera stream and profile settings" 

 

“Confirming server availability.

OK

 

Confirming camera is accessible.

FAILED: Camera request "getVideoEncoderConfigurations" failed with error "Fault info. Reason: Validation constraint violation: invalid value in element 'tt:H264Profile'. Additional: SOAP-ENV:Sender. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

 

Diagnostics complete”

Appreciate your help

Thanks

Sandeera

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• 

  Norman

  • Network Optix team

  October 21, 2020 10:47

  Hi @...,

  Could you follow the troubleshooting suggestions in THIS article and share the outcome? 

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• 

  Norman

  • Network Optix team

  October 27, 2020 13:08

  Hi @...,

  Did you manage to resolve the issue or is further assistance required? 

   

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• 

  Norman

  • Network Optix team

  November 05, 2020 14:31

  Hi @...,

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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  Permanently deleted user

  November 05, 2020 20:27

  Hi Norman, 

  Thank you. We were able to fix the issues. had to change some settings on the camera to make it work.

  Both Camera 1 and Camera 2 (which is selected in the box at the top) to be H264.

  Also, change the SVC (Scalable video coding) to auto

  Hope this will help anyone else who has the same issue.

  

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