Mobile push notifications not working after factory reset

Answered

Calypso

October 08, 2020 07:42

Hi

I did a factory reset on my phone, and since then push notifications are no longer working. Tried to sign out and in of the account and NX itself doesn't seem to be generating any errors. Just no notification arrives on the handset. 

Anyone else experienced the same?

 

 

 

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• 

  Wendy Chuang

  • Network Optix team

  October 08, 2020 09:08 Edited

  Hi Calypso,

  Could you provide a bit more detailed information with the case? 
  Likely you could check and answer the questions as below:

  1. The model name of your mobile phone, and the OS version.
  2. The version of Nx server and Mobile app
  3. Whether you turn off the notification for the Nx mobile app

   

  Thank you.

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• 

  Calypso

  October 08, 2020 13:18

  Google Pixel 4 XL - Andriod 11

  Server: 4.1.0.31398

  Mobile app: 20.3.31784

  Notifications are on 

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  Wendy Chuang

  • Network Optix team

  October 12, 2020 04:35

  Hi Alexis,

  Could you share this Nx system to us via Nx Cloud and provide the unattended Teamviewer session to us?

  If you are willing to provide it, I would like to covert this post into our ticket system. Then you could share the privacy information to us across the mail instead of the public forum.

  Thank you.

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  Calypso

  October 12, 2020 04:38

  Sure, send me your email address. 

   

   

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• 

  Wendy Chuang

  • Network Optix team

  October 12, 2020 09:28

  Hi Alexis,

  I have converted this post into our ticket system.

  Please check your mailbox and provided the remote info to us. 

  Thanks for your cooperation.

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