App not working on 4G
Answered
Tried to use the app whilst on 4G but it didn't work, although it does work on WiFi.
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Official comment
Hi lester wood,
We need a bit more information.
Could you check THIS support article and follow the suggestions in the article and if it doesn't resolve the issue tell us more about the situation?
What version and builds are used, What provider? etc. etc.
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20.3.31784 (rev:ev2b5d49d8c4)
I'm with Vodafone.
I have iPhone 8 with the latest software version 14.0.1
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Hi lester wood,
Could you check THIS support article and follow the suggestions in the article and if it doesn't resolve the issue tell us more about the situation?
Please provide as much information as possible, not the least, so we can help you resolve the issue faster.
- What version of Nx Witness are you using?
- How are you connecting? As a local user or a cloud user?
- What about the desktop client, do you experience the same issues?
- Could you run the following Python script on your phone and share the output? LINK
In case of Vodafone, it might be useful to request a dedicated IP address from them, since as far as I know they also make use of CGNAT
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Hi lester wood,
I was told by James Cox, that you resolved the issue by updating to the latest version of Nx Witness? Can you confirm?
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Yes that's correct but it takes about a minute to log in.
When I launch the app, connecting appears, it takes about 30 seconds for the screen to say Cannot connect to system, server not available. the servers are in the background with unreachable along side, once I click ok on the “Cannot connect” screen I have to wait 5-10 seconds before unreachable disappears, then I can log in to the cameras.
This issue has been going on for quite a while now, even before the issue mentioned in previous posts
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