Camera error occurs after updating Nx Witness (v4.0 -> v4.1)

Answered

Permanently deleted user

August 26, 2020 10:13

Hello

After updating from 4.0.0.29987 to 4.1.0.31398, the camera stopped working.

・Camera information
--------
Camera: SNC-EP550
FWver: 1.88 (latest)
--------

I get this error when I click on diagnostics in live view.

・Error information
--------
Checking server availability.
OK

Make sure you can access the camera.
OK

Check the target camera and you will be provided with a media stream.
Failure: Camera request "AddVideoSourceConfiguration" error "Error information. Reason: Conflict when using new settings. Addition: SOAP-ENV: Receiver. Sub information: "http://www.onvif.org/ver10/error" : Action failed. Additional details: The new settings conflict with other uses of the configuration. Please restart the camera and then reset the web page to factory default. Finally, try the next update. If the problem persists, please contact support.
--------

I tried the following but couldn't improve.
・Restart the camera
-Reset to the factory defaults on the web page.
・Firmware update

Please check it.
Any help would be great.

0

• 

  Wendy Chuang

  • Network Optix team

  August 26, 2020 11:28

  Hi Takeshi,

  Please help us to collect the Wireshark packet on your server machine.
  We'd like to sniffer the whole process (adding the device -> play the stream) between camera and server.

  Additionally, you could try the one of below methods first and let me know if this can work for you.
  1. Whole system configuration: Disable "Allow system to optimize camera settings" from Main Menu > System Administration.
  2. Single camera configuration: Enable "Keep camera stream and profile settings" from Camera settings

  Thank you.

  0
• 

  Permanently deleted user

  August 28, 2020 07:00

   

  Hi Wendy

   

   

  Thank you for your reply.

   

  It is now possible to receive camera images using both methods 1 and 2.

  Can I expect the camera to work with optimized settings in future upgrades?

   

  Thanks

   

   

  0
• 

  Wendy Chuang

  • Network Optix team

  August 28, 2020 08:51

  Hi Takeshi,

  Yes, actually our DEV team has already fixed it and merged to the future build.
  There's a custom build if you'd like to give it a try:
  In-Client Upgrade
  Build Number: 31635 
  Password: h1kmso

  Please notice that this is just for the issue verification and didn't pass full testing internally. It is strongly recommended to update the next official build as soon as it's released. (To get detailed information of Nx  versioning, you may refer to the article here)

  Feel free to leave your comment if you still have the question.
  Thank you.

   

   

  JIRA-VMS-19526

   

   

  0

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