Nx cloud login error

Answered

Cary Chan

August 25, 2020 12:58

After upgrade to Nx 4.1.31398 , Nx cloud not able to log in for all Server .

Error Message : Internal Server error,Please try again later

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• 

  Wendy Chuang

  • Network Optix team

  August 25, 2020 14:28

  Hi Cary,

  It seems like the issue will require further investigation, as a result, we would like to connect remotely to your machine with the reported issue in order to look into the problem as soon as possible. I'll covert the case into our ticket system, please check your mailbox and provided the required information to us.

  Thank you for your cooperation.

   

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• 

  Wendy Chuang

  • Network Optix team

  December 09, 2020 15:05 Edited

  Just for reference.

  The issue is self-solved for an unknown reason when our developer tries to do more investigation. 
  We assumed it might happen due to network problems at the moment so the connection goes through the proxy and never reach to Nx cloud. If you meet the issue again, please help us to collect the following info:
  1. The Wireshark packet collected during the issue occurred.
  2. The server log with VERBOSE log level by referring to the instruction

  Thank you.

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