NX client connecting to Server problem

Answered

Permanently deleted user

August 21, 2020 07:30

Dears,

Our factory (A) have some Nx servers (S1, S2), but something very strange happened.

I am in another factory (B) and cannot use Nx Client to connect to S1 in the factory (A).

But we try to connect via webpage is feasible. In the S1, we use Nx client connect is normal.

However, I tried to use Nx Client to connect to S2 in the factory (B), and it worked normally.

So I think is not our firewall issues, and now we don't know how can resolve it.....

 

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• 

  Wendy Chuang

  • Network Optix team

  August 21, 2020 07:35 Edited

  Hi PeterR,

  It seems like the issue will require further investigation, as a result, we would like to connect remotely to your device with the reported issue in order to look into the problem as soon as possible. I'll covert this post into our ticket system, and please check your mailbox and reply the Teamviewer info of both server and client machines.

  Thanks for your cooperation.

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