User level PTZ control priority

In Progress

Comments

12 comments

  • Official comment
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    Norman - Nx Support

    Hi naveer yazdan,

    Currently, this is not possible. At this stage you only can assign PTZ control to a user or no PTZ control permissions at all. 

    I'll move this topic to the New Feature Ideas section so our Product team will be aware of this request and other community member can vote for this option. 

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  • Avatar
    tolga altun

    Hi Norman,

    The same feature is requested by several partners in the Middle East. Is there ant plan for this feature ?

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  • Avatar
    Norman - Nx Support

    Hi tolga altun

    Currently, this feature is not on the roadmap, but if this feature gets many votes, it might be. 

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  • Avatar
    Tagir Gadelshin

    naveer yazdan
    tolga altun

    Hi everyone!

    Recently we've discussed in our product team the possibility of making admin PTZ commands having a priority over other users PTZ commands.

    Probably there will be some time window (e.g., 10sec), for which other users with the same or lower access level will be blocked from operating the camera (except admin that is sending commands now). So if admin is constantly sending PTZ commands -- all users will be blocked. When he stops it and 10sec passes, new commands can be taken from all users.

    Would that help you?
    So there will be no new PTZ access levels, but we will use the ones, that we already have (admin/non-admin)

    I should emphasize that we didn't plan it and we didn't include it in the roadmap, so there is no ETA for this. We are only collecting feedback and evaluating this feature

    VMS-19913

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  • Avatar
    naveer yazdan

    Hi Tagir,

    if this means that when non-admin users are using the PTZ and a user with admin level access also tries to use the same PTZ and he/she is given priority over other active users then this will work at least for me :-).

    I know you said you have no ETA but is this something that could be available in 1st QTR next year? I am about to press go on a PO for the competitors VMS as this functionality is a must for me but if I know that there is hope I can hold off.

     

    Thanks,

    Naveed

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  • Avatar
    Tagir Gadelshin

    naveer yazdan 
    I'm sorry to say that, 
    but I don't think we'll have a major update till Q3 2021. 
    And including this feature in that update is still not defined

    If we decide that it can be included, then I'll let you know. But anyway it will come later than Q1 2021

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  • Avatar
    Jason K

    Hi Tagir

    Your suggestion would work well for me as well.

    I have the same feature request from a client, where we need a delay that prevents 'lower users' from controlling a PTZ for about 30 seconds after the last PTZ command from a 'higher user'

     

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  • Avatar
    Guilhem Decoux

    Hello Tagir Gadelshin and Norman-Nx-Support we also got the same request on French market.

    We need to be able to setup 3 levels in PTZ, so the top user got prioty to use compare to other.

    In addition we need to blcok the control of lower users when a tour is running.

    For example Level 2 starts a tour, only level 2, or level 1 can stop the stour and send a command.

    This is used a lot in safe city project in France.

    Regards

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  • Avatar
    Tagir Gadelshin

    Guilhem Decoux
    thanks for your user story! We will consider it. But not sure if it will be implemented in the first version of the feature

    but it's a great idea, I've added it

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  • Avatar
    naveer yazdan

    Hi Tagir,

    Any updates on implementing the PTZ priority feature? Do you have an ETA for this or has it fallen off the radar?

     

    Thanks,

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  • Avatar
    Tagir Gadelshin

    naveer yazdan
    unfortunately, it was postponed, so the next major release (5.0) won't have it 

    I understand your need for this feature, but our roadmap is full of different requests. We can't fulfill all of the at once

    Sorry for that

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  • Avatar
    Tomasz Polus

    Hi

    For us, it is one of the most anticipated functions for city monitoring. Without this function, we most often lose tenders for city monitoring, and usually these are projects from several dozen to several hundred cameras. Last year the biggest tender we lost, among others for this reason it was 2,000 cameras. So the longer it takes to implement, the more city large projects you lose.

     

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