Adding network shares "inaccessible"
Answered
So I have one nas with several shared volumes. Some I can add to the server and some I cannot.
- I've verified that all the settings are the same.
- I've mapped the drives to the computer just to make sure authentication works.
- I've tired entered the user name 4 different ways
- - 1 username
- -2 nasname\username
- - 3 username@nasname
- - 4 useranme@IP_address_of_NAS
- - I've tried entering and invalid share name and it caught the error. However when I intentionally enter the wrong password it is initially accepted so I am fairly certain that this is an authentication problem
Each time the storage is added and then when I hit apply it's marked as "inaccessible"
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Official comment
Hi Paris,
Thanks for your questions. There are two possible reasons.
1) Nx Witness does not allow different servers to share the same volume.
This configuration would confuse the server on storage management.In Nx Witness -
a) Best configuration: Every mediaserver has their own and dedicated NAS.
If you have 4 servers, then you use 4 different NAS attach to each server. And all NAS are isolated.b) OK configuration: Every mediaserver has a dedicated partition of a folder.
If you have 4 servers, but only one NAS, then you need to create 4 different folders for each server.
And the folder should be isolated. This configuration might give the heavy load to your NAS and disks.
Most of the time, the performance bottleneck would be on the NAS.
c) NG (NOT supported) - You configure all mediaserver use the same shared folder.
If you have 4 servers and only 1 NAS, but you just assign the NAS to each server but NO isolation.
Nx Witness needs to memorize and audit the file path of each record. If you put all server record to the same folder, then all server would be confused. The index of each server would be messed and corrupted. As a result, this is an NG option. Please don't set your storage in this way.2) If you configuring the storage correctly, meaning the option a) or b) above. When the storage is attached, please wait for some time, like 3~5 minutes, the mediaserver needs to index and initialized the storage. This is a process before Nx can use them. The bigger size you gave, the longer initialization time would be. If the storage is empty, usually less than 3 minutes.
Please let us know if you have any questions.
Thanks. -
I also tried adding a share that had "guest access" set to "read/write" and I got the same result.
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Thanks for your input.
I have one NAS and one server. So pretty much option 1, a.
Because the NAS holds many disks I created separate volumes to attach to the NAS. I went looking this morning and I see the root storage structure (hi_quality, low_quality) has been created by the server in the "inaccessible" shares so I know at some level it is accessing the share.I've started a reindex of the the storage to see if it will access them but aside from that I'm not sure what to change.
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Hi Paris,
Thanks for your response. There are some additional information.
1) Remember to close or disable the (recycled bin or trash) function, so the mediaserver can correctly remove the files.
Otherwise the old footage would be kept in recycled bin but not remove out.2) Make sure the account you used to logon the NAS has the write/delete/read permission. It will be needed to let the mediaserver can correctly operate.
If you still see the issue after reindex, please let me know.
Thanks.0 -
Thanks for your help, Ichiro. Just to close this up I wanted to post back. The re-index did indeed make all the shares available.
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Hi Paris,
Thanks for your response. That is great.
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