integration problem

Answered

Permanently deleted user

July 14, 2020 14:39

senturian matrix4.0.0.41038 After adding the Hikvision DS-2CD6332FWD-IVS fisheye camera to the system through Onvif, only the main stream can be obtained, and the auxiliary stream is empty. The auxiliary stream can be obtained by viewing through the ODM tool. Operating system: win7 64-bit. Camera firmware: V5.4.5build 170206.

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• Official comment

  

  Norman

  • Network Optix team

  July 15, 2020 09:14

  Hi @..., 

  Can you try to upgrade the camera to the latest available firmware? The latest firmware known to us is V5.4.5 build 170323. 

  If the issue still occurs after the upgrade, you can try to remove the camera and add it again, either automatically (preferred) or manually.

  If you performed these steps and it still fails, I can move this issue into a support ticket, and we'll request you to forward the device, so we can add it to our test environment and investigate the issue. 
• 

  Norman

  • Network Optix team

  July 20, 2020 12:38

  Hi @...,

  I was just wondering if you managed to resolve the issue, or our support is still required? 

   

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