500 InternalServerResponse from VMS for GetPresetsPtzCommand

We have a DVR set-up and we are getting a 500(InternalServerError) from VMS for the API call "api/ptz?command=GetPresetsPtzCommand". Below I have mentioned the steps that leads to the exception:

Step 1: I called the API "ec2/getCamerasEx" to get the camera details. Complete URI(without the security token) for camera details is mentioned below:

https://f0dbda77-8cb7-4527-9fbb-c97cb9acf031.relay.vmsproxy.com/ec2/getCamerasEx?auth={validToken}

Step 2: For each camera, obtained from Step 1, I checked the "addParams" array for a param item with name = "ptzCapabilities" and value > 0.

For a camera "PNM-9320VQP-ch3", I found a param item with name = "ptzCapabilities" and value 128.

Step 3: For the camera "PNM-9320VQP-ch3", I called the "api/ptz?command=GetPresetsPtzCommand" and received 500 InternalServerResponse. Complete URI(without the security token) for camera preset details is mentioned below:

https://f0dbda77-8cb7-4527-9fbb-c97cb9acf031.relay.vmsproxy.com/api/ptz?auth={validToken}&cameraId=%7B4390dc07-037e-488b-601c-3302bfb1cded%7D&command=GetPresetsPtzCommand

Just for your information, there are few cameras, for example, name "XNO-6120R_Slow LPR" and ptzCapability value 428818444, we received preset information successfully.

Also, I have another question. As per the camera PTZ capabilities values, I found following capability values for Preset:

PresetsPtzCapability = 0x00010000 - presets are kept in Media Server database
NativePresetsPtzCapability = 0x08000000 - presets are kept on Camera side

In case of NVR, should I compare camera's ptzCapability value with PresetsPtzCapability before making a API call for preset. Also, for DVR, should I compare with NativePresetsPtzCapability.

Andrey Terentyev

Network Optix team

July 17, 2020 13:37

Hello Anirban,

Which version of VMS are using?

Which firmware version do your PNM-9320VQP cameras have?

What is the model, sw version of the DVR you are using?

Have you had a chance to connect PNM-9320VQP camera directly to VMS and without DVR and check if it works as you expect?

Norman

July 20, 2020 12:47

Hi @...,

I was just wondering if you managed to resolve the issue, or our support is still required?

Permanently deleted user

July 20, 2020 14:07

Hi Norman,

I am still working with the information that Andrey asked for. So please do not close this thread and I will get back to you asap.

August 14, 2020 10:13

Hi Anirban,

Do you have any update on this?

August 14, 2020 10:54

Currently, I do not have the information that you asked for. Thank you for your patience.

500 InternalServerResponse from VMS for GetPresetsPtzCommand

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