NX cloud doesn't load and accessing videos

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akshay thoughtclan

• March 30, 2020 06:18

Hi, 

I have been trying to evaluate network OPtix for a use case of ours and wanted to know if the following is possible: 
1. can I add a video to nx-server and then create a stream from it. I know that I can create a virtual camera and add recorded videos, but the problem with that is it is not real time. I want to have a stream where when I access it, it should be avaiable. how do I do that? 

2. I created a virtual camera, and I also gave access to my webcam on nx. Witness. I then connected it to the could. But when I go to nxvms.com, the page keeps loading and nothing appears. I have a good internet conncetion as well. 

I was able to access it the first time when the Web cam was conencted. but ever since I added the second one ( virtual camera with a pre-recorded video) i am unable to connect and it keeps loading.

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  Norman - Nx Support

  • March 30, 2020 09:39

  Hi Akshay,

  Both features should work just fine. You should be able to see the virtual cameras and USB cameras through the cloud. 
  Can you share the cloud ID (in text) so we can check a bit more? You can find the cloud Id at the following location: 

  1. Log in to Nx Cloud (https://nxvms.com/systems) 
  2. Select the target System (the System you'd like send API calls to)
  3. In the browser check the URL - the cloudSystemId is the long string after https://nxvms.com/systems/
     • For example: If your URL is reading https://nxvms.com/systems/397f56fb-4c5c-485e-a923-9bea345fa7ba, 397f56fb-4c5c-485e-a923-9bea345fa7ba is the id you need

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  akshay thoughtclan

  • March 30, 2020 09:50

  Hi Norman, 

   

  Thanks for the response. I actually shifted from nxvms to meta.nx.vms and I am still facing the same issue. 
  here is the URL: https://meta.nxvms.com/systems/4f295f14-c969-4c76-a801-7bbffd958b1e 
  with the id being: 4f295f14-c969-4c76-a801-7bbffd958b1e 
  
  from NX Meta vms , I have connected successfully, also activated the trial license. 
  
  please let me know why I'm still facing the same issue.

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  Andrey Kolesnikov

  • April 06, 2020 23:54

  Hi Akshay,

  Please confirm that you still have the VMS running with the cloud is being 4f295f14-c969-4c76-a801-7bbffd958b1e.

  Also, if possible, please provide the full VMS version and the public IP of the server

   

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  akshay thoughtclan

  • April 07, 2020 04:59

  hello Andrey, I installed the version of VMS that is present under the "Patches" tab in the download section and this issue was resolved. Thanks for the help. 

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  Norman - Nx Support

  • April 07, 2020 07:44

  Thank you for the update Akshay! 

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