Skip to main content

NX cloud doesn't load and accessing videos

Answered
akshay thoughtclan

Hi, 

I have been trying to evaluate network OPtix for a use case of ours and wanted to know if the following is possible: 
1. can I add a video to nx-server and then create a stream from it. I know that I can create a virtual camera and add recorded videos, but the problem with that is it is not real time. I want to have a stream where when I access it, it should be avaiable. how do I do that? 

2. I created a virtual camera, and I also gave access to my webcam on nx. Witness. I then connected it to the could. But when I go to nxvms.com, the page keeps loading and nothing appears. I have a good internet conncetion as well. 

I was able to access it the first time when the Web cam was conencted. but ever since I added the second one ( virtual camera with a pre-recorded video) i am unable to connect and it keeps loading.

0

Comments

5 comments

Date Votes
  • Norman
    • Network Optix team

    Hi Akshay,

    Both features should work just fine. You should be able to see the virtual cameras and USB cameras through the cloud. 
    Can you share the cloud ID (in text) so we can check a bit more? You can find the cloud Id at the following location: 

    1. Log in to Nx Cloud (https://nxvms.com/systems) 
    2. Select the target System (the System you'd like send API calls to)
    3. In the browser check the URL - the cloudSystemId is the long string after https://nxvms.com/systems/
    0
  • akshay thoughtclan

    Hi Norman, 

     

    Thanks for the response. I actually shifted from nxvms to meta.nx.vms and I am still facing the same issue. 
    here is the URL: https://meta.nxvms.com/systems/4f295f14-c969-4c76-a801-7bbffd958b1e 
    with the id being: 4f295f14-c969-4c76-a801-7bbffd958b1e 

    from NX Meta vms , I have connected successfully, also activated the trial license. 

    please let me know why I'm still facing the same issue.

    0
  • Andrey Kolesnikov

    Hi Akshay,

    Please confirm that you still have the VMS running with the cloud is being 4f295f14-c969-4c76-a801-7bbffd958b1e.

    Also, if possible, please provide the full VMS version and the public IP of the server

     

    0
  • akshay thoughtclan

    hello Andrey, I installed the version of VMS that is present under the "Patches" tab in the download section and this issue was resolved. Thanks for the help. 

    0
  • Norman
    • Network Optix team

    Thank you for the update Akshay! 

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post