System Crash

Answered

Permanently deleted user

March 10, 2020 03:12 Edited

I need to find the details of my license key. My existing system has crashed, I am required to set up a new system. I have a license key, I just cant find it. Any ideas

1

• Official comment

  

  Norman

  • Network Optix team

  March 10, 2020 09:24

  Hi Corey,

  Someone should have register it somewhere. Did you ask your supplier? 
  When you installed Nx Witness fresh and share the hardware ID with your supplier, they should be able to see which licenses are connected to the hardware ID and could deactivate the licenses so you can activate them to the new system. 
• 

  Permanently deleted user

  March 10, 2020 10:27

  Is there no way of obtaining the license from the manufacturer, is it not registered to my email address or user name?

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• 

  Norman

  • Network Optix team

  March 10, 2020 10:59 Edited

  Hi Corey,

  We register to which reseller we sold the licenses, but in general we do not know to whom the reseller sold the licenses. 

  If you share the hwid, I could check which reseller you could contact if you like?

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