H.265 for HIKVision OEM

Completed

Lazer Wiesner

April 12, 2019 18:13

I have an OEM Hikvision camera that is a H.265 Camera but 3.2 doesn't recognize the model number (H88) as a H.265 option, when i open the maintenance tab it doesn't allow me to change the stream from H.264 to H.265 in 3.2 but i can change it in the camera gui and it will show up in the live stream when i click on the info button that its streaming on h.265

any suggestions?

0

• Official comment

  

  Norman

  • Network Optix team

  May 15, 2019 19:00

  Hi Lazer,

  My apologies for the delay. 

  Most likely there is a conflict between Nx and the camera. 

  If you change the compression method in the Desktop client, the desktop client send an api call to the camera so it should change in the camera as well. 

  I would recommend to use the latest patch of Nx Witness and use the latest firmware for this camera. If the issue still occurs, please reach out to your supplier and ask them to submit a support ticket about this ticket and please forward the camera so we can add it to our systems for further investigations.  

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