So I we use a few select models of Interlogix cameras (OEM HIKVISIONs) and there seems to be an issue in v3.2 that cause a lot of RTSP packet losses on this camera manufacture. Prior to v3.2 we would never get RTSP packet loss. After the update, we seem to get many. In my current issue I have TVW-5305 with built in audio. When we initially set these up they worked great. After the 3.2 update we started getting packet losses. After reviewing it seemed that the packet losses were occurring when the cameras would switch from high-res to low-res. What I found is that because we are recording audio, NX isn't pulling the audio stream on the low-res when NX is controlling the streams. So I turned on manual config under expert settings > went to my cameras to configure streams manually > made sure to turn on audio for sub-stream and everything worked perfect. Fast forward to the past week and the customer called and said that they are still having issues. Logged on and noticed that some how the auto config was turned back on for all cameras but not checked under system admin screen. There are no reporting in the audit to indicate that a user turned on auto config again. So I went back turned off auto config on each camera and the went to each camera to reprogram my streams. Now it seems as if NX will not pull the sub stream, only seems to record high-res motion stream. Prior to the system somehow defaulting back to auto config, I had no errors and the cameras were recording audio and video perfectly until march 4th when somehow auto-config was turned back on.
Do changes made under expert tab not show in audit trail?
How can i get these cameras to work properly using the auto config to pull the audio and video streams on the low-res. Ultimately i would like to leave NX configuring the streams as I can see configuring the streams manually could pose issues down the road.
Is it possible for auto config streams to be turned on somehow? I've asked my customer if they inadvertently clicked any check boxes and he said he didn't even know how to get into the sys admin menu.
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