ONVIF Integration and Camera Streams

Answered

Comments

9 comments

  • Official comment
    Avatar
    Tony Luce

    Hi Brandon - what firmware version on the cameras are you using?

    Comment actions Permalink
  • Avatar
    Brandon Goldsborough

    Hey Tony - Using fw:   S3_V3.1_FP6 which looks like the most current. 

    0
    Comment actions Permalink
  • Avatar
    Tony Luce

    Hi Brandon - have created a support ticket for you so our guys can take a look / make suggestions.

    0
    Comment actions Permalink
  • Avatar
    Brandon Goldsborough

    sounds good, ill keep checking here, and thanks for fast responses. 

    0
    Comment actions Permalink
  • Avatar
    Tim Huskisson

    I see RTSP packet loss across the board with HIK cameras. We don't record audio but concur with the observation that it seems to happen when the cameras switch between high and low res. Have opened a ticket around this before and support said it was likely network performance (this was ruled out) or Camera firmware.

     

     

     

    0
    Comment actions Permalink
  • Avatar
    Jon Dillabaugh

    I can back up Tim's post above. This has been an enduring issue with all Hikision cameras since the earliest versions of Nx (v1.5 IIRC is the first we used).

    0
    Comment actions Permalink
  • Avatar
    Norman Graafsma

    Hi Tim and Jon,

    To be clear, I assume that RTP package losses are meant and not RTSP package loss. 

    RTP package loss is not a VMS issue, the VMS just detects the RTP package loss and notifies and logs these logs. 

    We also wrote a support article about this which can be found HERE

    With all modern networks, bandwidth, network or cabling issues are becoming rarer, but still, appear every now and than. 

    In case that the camera is the root of the cause, it often helps is to reduce the strain on the cameras by reducing the framerate and/or the quality. In this way the camera hardware has more power left to send the packages to the VMS and, in general, fewer packages will be lost. 

    0
    Comment actions Permalink
  • Avatar
    Jon Dillabaugh

    Yes I meant to say RTP. I always knew it was a Hikvision issue, not a VMS or network issue. We are able to duplicate the issue only with Hikvision cameras. In fact, every single Hikvision camera to date gives us these errors.

    0
    Comment actions Permalink
  • Avatar
    Tim Huskisson

    Hi All

    I have continued to experience the issue with all our HIK deployments on NX - however, I updated 1 site a week ago that had 5 DS-2CD2355FWD-I cameras to the latest Australian (CSD) FW: V5.5.82 build 181222 

    Since this has been deployed the issue has not happened again, hope this helps others fix up this issue. 

     

     

    1
    Comment actions Permalink

Please sign in to leave a comment.